Client Service Director, Employee Health & Benefits - MMA Ohio
Marsh & McLennan Companies

As a Client Service Director, EH&B you will be responsible for ensuring a consistent client experience across all offices in the Midwest Region by successfully communicating a clear vision of MMA services and capabilities across various market segments; implementing that vision and setting service standards to distinguish MMA from our competitors.

You will provide hands-on people management to teams of Employee Health & Benefits professionals, ensuring processes and expectations are clear & adhered to, while technology resources are fully leveraged. You will encourage independence of team members through empowerment and focus on professional development, and drive collaboration and efficiencies that enable the team to provide the highest level of client service.

Interested? Keep reading.

Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. As an MMA colleague, you'll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement.

As a part of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition.

We will count on you to:

• Manage, coach and advise the Departments' supervisors and managers
  
• Identify training needs and development opportunities of Account Managers, Administrators and Assistants
  
• Ensure utilization of outsourcing as effectively as possible
  
• Collaborate with leadership on setting & achieving budget and department goals
  
• Review financial related metrics and focus on business analytics to promote growth
  
• Develop effective renewal processes with service teams
  
• Identify and implement standards and trainings to ensure highest client service standards
  
• Conduct regular communications with employees, including one on ones and department meetings
  
• Address team inefficiencies and quality issues
  
• Create an environment emphasizing continual improvement through regular review of processes, procedures and performance
  
• Ensure processes and procedures are being carried out accurately and timely
  
• Train and coach staff and ensure application of learning
  
• Ensure compliance with corporate programs and policies, including attendance, travel and expense reimbursement and continuing education requirements.
  
• Perform quality checks and monitor performance, work load and work product to avoid potential errors and omissions for our staff and external third-party service vendor
  
• Conduct employee performance reviews and establish individual goals that support the team's ability to deliver strong results and advance regional initiatives
  
• Leverage HR and EH&B Operations to effectively deliver performance feedback and ongoing improvement efforts
  
• Participate in continuing education to maintain Life and Health license, stay current regulations and enhance insurance knowledge
  

What you need to have:

• Bachelor's Degree
  
• 7 -10 years of Group Benefits Insurance experience
  
• Strong interpersonal and communication skills and act as a positive change agent for the organization.
  
• Life & Health License
  
• Strong commitment to Agency Values
  

What makes you stand out:

• 5-8 years managing a team
  
• Industry certification
  
• Demonstrated success in managing, mentoring and developing employees
  
• Flexibility and creativity for developing innovative and customized business solutions
  
• Strong analytical and problem solving skills
  

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception.

Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers

At MMA, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.

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