Cards and Payments Manager
Advancial Federal Credit Union

Responsibilities

Leads and oversees electronic applications including credit cards, debit cards, card services, payment services, wire transfers, international wire transfers, bill payment, and shared branches. The position establishes programs to support, mentor and develop employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages electronic services applications such as credit cards, debit cards, card services, transfer services, payment services, wires, bill payer, and shared branching. This includes product development, product and service enhancements, market and competitive analysis, and delivery of member experience.
• Oversee operations for service quality, ensuring all electronic services are delivered within established quality standards.
• Oversee and administer Advancial Rewards program. Serve as main point of contact with loyalty program provider for ongoing vendor management including but not limited to day-to-day vendor issues and performance standards, implementation of program enhancements, and contract negotiations and due diligence.
• Manage workflow and scheduling in order to meet processing deadlines and optimize funds availability in order to meet member and regulatory requirements.
• Oversee the processing of automatic clearing house (ACH), credit and debit cards, payments, transfers, wires, bill payer, and shared branching exception reports to ensure accurately and timely resolution. Analyzes productivity and transaction trends using Credit Union reports and makes recommendations to improve performance.
• Develop procedures and reporting tools for effective information and decision-making; analyzes productivity and transaction trends using reports. Ensures policy and procedures are maintained and updated as needed.
• Collaborate with the Audit Department and ensure necessary information is provided for internal and external audits, regulatory monitoring, and all other required reporting.
• Provide leadership to the department and establishes programs to support, mentor and develop employees. In Collaboration with HR, hires, coaches, evaluates and disciplines staff. Directs employee training to improve efficiency and ensure conformance with standard procedures and practices. Delegates duties to maximize member service.
• Manage vendor relationships with business partners and service providers to assure their performance meets Credit Union service expectations and supports strategic goals. Ensure vendors are paid in accordance to contract terms and accounts are balanced and reconciled to appropriate general ledgers on a weekly and monthly basis.
• Develop and maintain training materials on the Credit Union's electronic services. Trains members and Credit Union staff to use the services.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fosters a positive culture throughout the organization. Promotes respect and harmonious relations among staff and with departments throughout the organization.
• Ensures positive relationships with the branches, internal departments and external partners. Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
• Requires a familiarity with a wide variety of concepts, practices and procedures that rely on experience and sound judgment for compliance, execution and mitigation of risk. Ability to work independently with a sense of urgency and has the ability to prioritize multiple tasks and/or projects as needed.
• Maintain an understanding and competency with respect to software and other systems required to perform the duties of the position.

The salary range for this position is $68,000 - $85,000/yr. and based on experience.

Qualifications

EDUCATION and/or EXPERIENCE

Bachelor degree or equivalent from four-year college or university; seven years related experience including three years supervisory experience; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Access Services Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Overview

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. We've been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we're serious about building fulfilling careers and not just day jobs.

We invite you to learn more about this position and what Advancial has to offer by completing our online application.

Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersAdvancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you'd like to view a copy of the company's affirmative action plan, please complete this form.

This job has expired.