Business Banking Closing Manager
Webster Bank

New Britain, Connecticut

This job has expired.

  • Directly responsible for the integrity of the loan closing process, due diligence, loan documentation, compliance, and funding, to ensure the deal conforms to credit approval, policies and business requirements
  • Manages the closing portfolio for the assigned Business Banking segment, proactively engaging with deal team, communicating, collaborating, and prioritizing
  • Responsible for delivering an outstanding experience to customers and business partners, while carrying out sound risk management practices, within a dynamic business development environment.
  • Serves as a liaison with internal and external parties including title companies, outside and in-house counsel, operations, and risk

Management Level Description:

Has company-wide responsibility for a single function or department-wide responsibility for multiple functions that are homogeneous in nature. Will have multiple direct reports that are managers, supervisors or high-level individual contributors. Number of direct/indirect reports will be driven by the staffing needs of the function, however, in general the total direct/indirect reports should exceed 15 with at least 3 direct reports that are each responsible for one of the multiple functions. Products/services/deliverables of the department are provided in direct support of a specific business unit or the entire enterprise.

  • Manage the workflow and closing processes ensuring turn around based on Webster standards.
  • Respond to any adverse conditions that would impact the pipeline and customer response/service.
  • Troubleshoot problem loans or issues and achieve resolution among all involved parties.
  • Monitor compliance with state and federal regulatory requirements.
  • Work closely with Operations and Underwriting Managers to ensure a smooth flow of files to closing.
  • Act as a liaison between investors, insurance companies, and sales staff regarding workflow and closing issues.
  • Approve loan conditions and underwrite loans as necessary.
  • Assist with the ongoing monitoring and management of loan collateral ad security, including insurance coverages, bi-annual real estate tax payment, UCC Filings, deposit account verifications, etc.
  • Prepare closing packages, including checklists, and disbursement requests and funding directions.
  • Ensure that all required documents are obtained pre- and post-closing and appropriately maintained.
  • Assist with coordinating transitions between loan origination and underwriting approval and commitment.
  • Recruit, hire, train, lead and manage daily activities of all closers.
  • Resolve, escalate and remedy all issues in a professional manner.
  • Review flood and hazard insurance.


    • Bachelor's Degree in related field required; advanced degree preferred.
    • 9+ years experience in banking/financial environment at least 4 of which were in a supervisory capacity.
    • Advanced knowledge of closing and funding conventional, government, and consumer loans.
    • Good organizational skills and attention to detail a must.
    • Ability to interface with all levels of management.
    • Superior communication and problem solving skills required.



    This job has expired.

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