Business Analyst Dynamic 365 Administer
Eurofins

Lenexa, Kansas

This job has expired.



Company Description

With over 30 years of specialized expertise in infectious disease, immunology and allergy testing for immunocompromised and critical patients, Viracor Eurofins is committed to helping medical professionals, transplant teams and reference labs get results faster, when it matters most. Viracor is passionate about delivering value to our clients by providing timely, actionable information - never losing sight of the connection between the testing we perform and the patients you serve.

Job Description

Basic Function and Scope of Responsibility:

The CRM Transition Support Specialist's main responsibilities are to support Viracor Clinical Diagnostics (VCD) in completing the CRM transition from SF to D365. Specifically in the areas of opportunities and leads, which have been extracted from SF. This role would also include VCD team training in D365, including Sales Account Executives, Staff, and Customer Support teams.

Essential Job Duties:

  • To support the transition of our CRM from Salesforce to D365, especially opportunities and leads
  • To utilizing Dynamics 365 and Pyramid
  • Responding to internal client inquires and needs with a sense of urgency and high level of professionalism
  • Understanding of the key SF fields that will be exported to D365
  • Working effectively with other Eurofins - Viracor associates and teams to achieve success with D365
  • Representing department and the organization favorably and in accordance with established Company standards and associate attributes at all times
  • Proactively proposing new ideas, applying best practices, and implementing efficient team processes
  • Leading or actively supporting the D365 complex, project as needed
  • Facilitating knowledge transfer and training to other associates
  • Demonstrating an ongoing understanding of company's products, services, and core competencies
  • Working with commercial associates and leadership to regularly identify needs and put plans in place to address them
  • Assist or lead D365 training to internal teams, sales, customer service and staff
  • To identify areas of potential problems that may occur down stream in the CRM process
  • Ensure that the CRM is working effectively for all the internal teams
  • To support Eurofins Group level support when needed
  • To work as a liaison between the Sales and IT teams
  • Ability to communicate effectively
  • Ability to demonstrate, teach and conduct training sessions with internal and external teams
  • Ability to meet and exceed deadlines

Qualifications

Essential Knowledge, Skills, and Abilities:
  • Associate degree required; bachelor's degree preferred
  • 3-5 years of professional experience; sales knowledge experience preferred
  • Basic understanding of a technical sale operations and functions
  • High level of experience with, and/or ability to utilize CRM (SalesForce.com, Dynamics 365) and other software
  • High level of knowledge and experience of Salesforce and its process and flow
  • Extensive level of knowledge and experience of Dynamic 365 and its process and flow
  • Ability to effectively use Microsoft Excel and all other Microsoft Office applications
  • Healthcare knowledge and experience preferred
  • Ability to problem solve, prioritize and multi-task
  • Self-motivated and driven; works independently with guidance from management as needed
  • Excellent time management and organizational skills
  • Process-oriented with the ability to apply critical thinking and identify potential improvements
  • Service driven with a professional attitude
  • Excellent interpersonal skills: ability to collaborate and work effectively with internal and external clients at all levels
  • Excellent verbal & written communication skills
  • Keenly attentive to detail
  • Ability to keep sensitive information confidential
  • A basic knowledge of commercial (sales and/or marketing) operations experience
  • Works independently with minimal supervision on multiple complex projects
  • Prior experience in leading and overseeing complex projects and processes
  • Demonstrated expertise in communicating with internal and external clients/stakeholders
  • Proactively identifies areas of improvement and provides recommendations to leadership
Physical Requirements:
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
  • Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
  • Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
  • Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
  • Ability to travel up to 10%

Additional Information

What we offer:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Physical Requirements:
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
  • Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
  • Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
  • Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Viracor Eurofins, please visit the following websiteshttp://www.viracor-eurofins.comandwww.eurofinsus.com

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

All your information will be kept confidential according to EEO guidelines. Viracor Eurofins is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the Company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The Company's policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.


This job has expired.

Disability Inclusion Jobs

Gain Access


Add Your Resume

Add your resume to our resume database that can be searched by employers looking to hire!

Job Alerts

Stay up to date with job alerts! Customize your alerts based on a specific area, category and receive weekly updates!


Sign up now to gain access!

More Science and Research jobs


Southwest Research Institute
Ann Arbor, Michigan
Posted about 5 hours ago
Southwest Research Institute
San Antonio, Texas
Posted about 5 hours ago
Southwest Research Institute
San Antonio, Texas
Posted about 5 hours ago
View Science and Research jobs ยป