Automotive Service Writer
AAA Northern California, Nevada & Utah

Santa Rosa, California


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


Come Join Us At AAA Formerly McLea's Tire and Auto


Check out the Benefits:

  • Exceptional benefits
    within 30 days
    of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 after 1 year)
    + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
  • Tuition reimbursement for ASE Certifications
  • Paid Training
  • State of the art equipment
  • Clean well equipped shops with consistent car count
  • A free AAA Membership and numerous employee discounts

Essential Responsibilities

  • Interact with members, determine their perceived auto repair and tire needs and to meet and exceed their expectations of great customer service.

  • Fields all incoming phone calls from members requesting appointments, pricing, quotes, or any other information

  • Responsible for recommending and selling tires to the member based on member's needs, concerns, or requests

  • Relays needed repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. based on Repair Tech and Retail Service Lead's recommendations

  • Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

  • Performs minimal record keeping and other administrative functions required to support the business

  • Note: May require travel to different locations on an as needed basis


Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including browsers and email

  • Strong Member service focus


Education & Experience / Licenses & Certification

  • High School Diploma or equivalent certification (GED)

  • No Experience Required

#MCC_RX


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