Associate Director Customer Experience Design
Onward Search

New York, New York

Our client, a global consulting firm has an immediate need for an Associate Director of Customer Experience. As an Associate Director of Customer Experience, you will lead a team on project-specific initiatives. You also will define omnichannel experience strategy and lead the team on the execution of UX design, ensuring consistency with people, process, business, and technology goals.

Leading designers, strategists, and analysts, you will make sure resources are properly assigned to create overall efficiency and quality assurance of multiple projects. You also will assist in research and interviews of users/stakeholders to come up with strategies and execution plans to meet specific needs. Your key to success will be the ability to use design solutions to solve business problems.

This is a hands-on design position in addition to managing lower-level team members and the client’s stakeholders. You will lead daily standups and review/add polish to the team’s designs.


8+ years of UX experience
1+ years of leading design teams with a breakout of the structure of the team
Experience leading a team on complex projects for large scale projects
Demonstrated experience leading usability testing
Experience with accessible design
Experience with true product design, mobile, and responsive web
Strong case study style portfolio laying out what your part was along the way
Explanation of your approach to leading a team

Employer Details:
Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
Onward Search is a drug-free workplace.

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