Assistant Service Manager - Honda Arapahoe
Holman Enterprises

Centennial, Colorado

This job has expired.


Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

Honda of Arapahoe has an exciting opportunity for an Assistant Service Manager to join the Holman Family.

In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

Customer Service

  • Greeting customers in the service drive during busy times, directing them to the proper place
  • Assist with walk arounds
  • Resolving customer issues and complaints in person and over the phone, referring to Service Manager when necessary
  • Following internet leads
  • Coordinating shuttle activities
  • Customer pickups and deliveries
  • Monitor write up area during busy pick up times, assist with active redelivery when necessary and answer questions and concerns at the cashier booth
  • Assisting Service Advisors
    • Filling in for absent service advisors when more than one person is out
    • Watching carryover jobs for advisors
    • Approving expenses: rental cars, goodwill adjustments, after warranty adjustments
    • Assisting advisors write up customers if there is a momentary overload
  • Assisting Service Office
    • Providing backup to bookers, schedulers, and cashiers as needed
    • Ensuring that phone training is used and that phone calls are being handled properly
    • Ensure that the work load is being scheduled properly

Personnel Functions
  • Assisting with training for new hires for advisors, office, or porters
  • Monitoring Holman and Audi training requirements
  • Making sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations
  • Monitoring employee schedules for breaks, lunches
  • Coaching and counseling employees on job performance, providing feedback
  • Assisting Service Manager with reviews and disciplinary actions
  • Assisting Service Manager with interviews for new employees

Reporting Functions
  • Receiving information from Warranty Administrator regarding rejected or underpaid claims: researching information, providing appeal information back to Warranty Administrator, involving Service Manager when necessary
  • Watching performance indicators for advisors, using information to coach advisors
  • Reviewing cash tickets daily for upsell and accuracy
  • Assist with payroll as necessary
  • Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion

General Duties
  • Participate in all service department daily huddles
  • Ensure that the facility looks good for our customers and employees
  • Direct activities of utility staff
  • Assist with closing and lockup duties
  • Coordinate advisor and office training activities
  • Assist in coordination of marketing activities
  • Other duties as assigned by management

WORK SCHEDULE: Monday through Saturday: 7:30 to 6

REQUIREMENTS:
  • 5 plus years automotive service experience
  • High School degree or equivalent
  • Strong customer service and communication skills

COMPENSATION STARTS AT $60,000/ANNUALLY

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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