Apprentice-Information Technology
Federal Home Loan Bank of Chicago

Chicago, Illinois

Join the FHLBC team!

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

* Medical, dental and vision insurance
* Retirement program (401k and Pension)
* Generous PTO plan
* 10 paid holidays per year
* Work from home options
* Casual dress code

About Federal Home Loan Bank of Chicago: We are a federally chartered corporation and one of 11 Federal Home Loan Banks (FHLBanks) that, with the Office of Finance, comprise the Federal Home Loan Bank System. The FHLBanks were chartered by Congress under the Federal Home Loan Bank Act of 1932 to improve the availability of funds to support home ownership. Each FHLBank is cooperatively owned by member financial institutions in its district and operated as a separate entity with its own management, employees, and board of directors. Our district consists of the states of Illinois and Wisconsin. We are regulated by the Federal Housing Finance Agency, an independent federal agency.

Position Summary: The IT Apprentice helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met.

Specific duties and responsibilities include:

Strategy & Planning:

  • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
  • Promote a culture of collaboration and continuous improvement

Acquisition & Deployment
  • Assist in software releases and roll-outs, and communicate to the end users about status and project conditions
  • Work with team to accurately forecast timing and efforts of work

Operational Management
  • Complete all tasks with a focus on quality
  • Meet or exceed established SLOs
  • Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank
  • Build rapport and elicit problem details from customers
  • Comply with all assigned administrative and operational tasks
  • Apply diagnostic utilities to aid in troubleshooting
  • Leverage knowledge bases and FAQ resources on the Internet/Intranet to aid in problem resolution
  • Works to promote an understanding of business process and business requirements with technical staff
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Test fixes to ensure problems have been adequately resolved
  • Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data
  • Other duties as required

Formal Education & Certification
  • High School diploma

Knowledge & Experience
  • Experience with desktop operating systems, including MS Windows, and Office products
  • Experience with IT troubleshooting principles and techniques

Personal Attributes
  • Strong written and oral communication skills
  • Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment

Program Qualifications:
  • Be within 15 hours of graduating from any of the City Colleges of Chicago
  • Pursuing an associate's degree in a computer related field of study (focused in Networking or Cyber Security)
  • Available to work 20 hours minimum per week
  • Earn passing grades (of a C or higher) in coursework
  • Excellent communication skills, both verbal and written
  • Agree to participate in all aspects of The Chicagoland Chamber of Commerce Apprenticeship Program (CoCAP), including:
    • File for FAFSA, if applicable
    • Meet with OMD, Career Advancement Coordinator
    • Attend professional development sessions

FHLBank Chicago Maintains a Safe Work Environment With A Mandatory Vaccination Policy For All Employees.

We are committed to providing a safe work environment for all our employees. The FHLBank Chicago requires all employees, except those who may require accommodations under federal or state civil rights laws, to be fully vaccinated.

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