Account Specialist, Beauty
The NPD Group

Learning and growing with NPD

Combining consumer surveys, retail point-of-sale data, and cutting-edge analytics, The NPD Group delivers trusted retail industry research to the world's most successful brands and retailers. We also offer careers that reward innovation and provide growth opportunities for forward-thinking problem-solvers who join our team. Speed your career growth, while working with the best and brightest in the market research industry.

Position Overview

The Account Specialist, Client Development will be responsible for building senior level relationships, providing analysis and value-added insights and driving revenue through consultative selling. You will work cross-functionally to support your clients in developing and executing against their strategic plans, drive client satisfaction, and meet and/or exceed assigned revenue goals. You will demonstrate a passion for Beauty, bringing an engaging personality and presence to the team, while successfully delivering insights from extensive data analysis in an impactful and succinct story.

Responsibilities:

• Partner with client to drive business impact and maximize client value.
• Leverage NPD solutions and data assets combined with market and industry knowledge to create solution-based analysis with clear proactive insights (the what and the why) and providing action-oriented recommendations (the so what and now what).
• Understand the client's organization and their strategies, objectives, and challenges.
• Develop and execute account plans.
• Quickly recognize potential revenue opportunities within the client and lead collaboration or partnerships globally to drive sales and growth.
• Strong understanding of NPD's suite of Analytic Solutions and Consumer Purchase Behavior solutions with the ability to clearly communicate their value proposition and apply them to client needs.
• Seek collaborative opportunities, internally and externally, identifying occasions to enhance a project by working across teams.
• Problem-solve and maintain relationship with adaptability, urgency and positivity.
• Manage creation and delivery of weekly, monthly and quarterly on going "key insights" presentations.
• Build knowledge of the Beauty industry and related categories and Macro Trends.

Qualifications:

• Bachelor's Degree preferably in Marketing, Market Research, Merchandising, or Psychology. Master's degree in Marketing, Economics, Statistics or Business Administration a plus.
• 2-3 years of experience in marketing research, client services, customer/account -management or analytics (POS, consumer, custom survey research and/or syndicated research),
• Experience leveraging POS/consumer panel data to generate impactful, engaging and action-based analyses and presentations. Basic understanding of analytic models - forecasting, price and promotion, marketing effectiveness, - in order to tie solutions to client business issues.
• Excellent organizational and project management skills with strong attention to detail.
• Critical thinker, ability to synthesize data and develop meaningful insights and actionable recommendations using multiple data sources.
• Experience in collaborating on projects and maintaining client relationships in complex situations.
• Strong communication and presentation skills, including to executive level audiences.
• Knowledge and expertise in the field of beauty is a plus.
• Proven ability to quickly learn proprietary software/database applications.
• Expert in all MS Office products- Excel, PowerPoint, Word.
• Willingness to travel as needed (typically 10%)

About You:

• Proactive and collaborative work style
• Proven time, project, and team management skills
• Experience using analytics and data to solve client problems
• Good listener and problem solver
• Adept at juggling priorities and confidently managing through conflict
• Confidence presenting and engaging with senior leaders
• Strong written and verbal communication skills, including the ability to explain complex methods to technical and non-technical audiences

Key Success Metrics

• Client satisfaction and feedback
• Quality of work - accuracy, insightful, storytelling, consistency
• Positive, can-do attitude
• Strong communication and coordination amongst Internal NPD Support teams

This position supports clients in the New York City Area and can be either based in our New York office or remote. We will consider candidates based within a reasonable commute via car, train, or bus from the New York City area.

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.

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