Access Coordinator
University of Massachusetts Amherst

Amherst, Massachusetts


Job no: 508504
Work type: Staff Full Time
Location: UMass Amherst
Department: Disability Services
Union: PSU
Categories: Student Affairs & Services, Disability Services, Professional Staff Union (PSU)

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the general supervision of the Associate Director of Operations, Access Coordinator works with all the schools and departments in the University community regarding accommodation planning and provision for persons with disabilities; provides advice, advocacy, and referrals to students, faculty, staff, and guests with disabilities with regard to accessibility and reasonable accommodations; serves as a resource to the University community regarding compliance with current disability legislation (i.e. Section 504 of the Rehabilitation Act and the Americans with Disabilities Act, as amended).

Essential Functions

  • Manages a dynamic and diverse caseload of University students and employees with a range of disabilities and accommodation requirements. Examples include students and employees with disabilities such as AD/HD, Visual and Hearing, Learning, Neurological, Medical, Mobility, and Psychological disabilities.
  • Interprets diagnostic documentation (i.e. medical, psychological, psychiatric, and educational records) to determine appropriate accommodation eligibility of qualified students and employees.
  • Identifies and provides developmentally appropriate support, advocacy, counseling and referrals for a range of academic, professional, social, psychological, and medical concerns.
  • Evaluates and prioritizes case management demands while accurately maintaining contact notes, collecting work output data, generating accommodation eligibility notifications, and producing periodic performance reports.
  • Develops and maintains effective working relationships with the campus community, including faculty, advisors, academic deans, campus mental health professionals and student affairs professionals.
  • Interprets and communicates relevant disability legislation and University policies and procedures to students, employees, faculty and supervisors.
  • Actively promotes a collaborative and supportive work environment with a commitment to the principles of social justice and inclusivity.
  • Responsible for clear and timely communication via email, letters, and telephone.
  • Other duties as assigned.

Other Functions

  • Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Demonstrates capacity, skill and willingness to engage students and contribute to student success.
  • Works collaboratively with other campus stakeholders to fulfill the mission of Student Affairs and Campus Life.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's Degree and more than 3 years of relevant experience (preferably in higher education), student affairs, human services, special education, disability studies, rehabilitation counseling, social work or counseling.
  • Demonstrated experience working effectively with diverse populations across race, class, gender, sexuality, age, religion, ability, etc.
  • Knowledge of the characteristics and accommodation requirements of people with disabilities, with a focus on social, workplace, and educational experiences.
  • Working knowledge of the Americans with Disabilities Act (ADA) as amended, section 504 of the Rehabilitation Act (1973), and other relevant federal, state, and local legislation; understanding of how legislation is applied to the higher education setting.
  • Willingness and ability to travel for job related purposes, and work evening and weekend hours as required.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Physical Demands/Working Conditions

Typical office environment activity

Work Schedule

Typical work schedule M-F 8:30am-5:00pm.

Salary Information

PSU Level 26

Salary Chart

Special Instructions to Applicants

Please submit your cover letter, resume, and contact information for three professional references.

Applicants should apply by the deadline of 06-13-2021 in order to ensure consideration. However, review of applications may continue beyond that date until a suitable candidate pool has been identified.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: May 28 2021 Eastern Daylight Time
Applications close:


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